Asking the right questions helps you compare moving companies accurately and avoid unexpected surprises on moving day.
Licensing and Insurance Questions
Ask for DOT numbers, state licensing information, and proof of insurance. Verify this information independently rather than just taking their word.
Pricing Structure Questions
Understand whether you’re getting hourly rates or flat fees, what services are included, and what costs extra. Ask about potential additional charges for stairs, long carries, or heavy items.
Experience and Equipment Questions
Ask how long they’ve been in business, their experience with moves similar to yours, and what equipment they use for protection and efficiency.
Timeline Questions
Get specific timeframes for pickup and delivery. For long-distance moves, ask about delivery windows and what happens if delays occur.
Damage Protection Questions
Understand their liability coverage, claim procedures, and whether additional insurance is recommended. Ask about their track record with damage claims.
Payment Terms Questions
Legitimate movers don’t require large deposits. Ask about payment timing, accepted payment methods, and refund policies.
Crew Information Questions
Ask about crew size, training, and whether they use subcontractors. Understand who will actually handle your belongings.
References and Reviews
Request recent customer references and check online reviews. Look for patterns in complaints or consistently positive feedback.
Red Flag Responses
Avoid companies that won’t provide licensing information, demand large deposits, give only phone estimates for major moves, or have no local address.
Getting detailed answers to these questions helps you choose reliable, professional movers for your relocation.
